We welcome feedback from everyone using our site, whether that be with comments, complaints or suggestions for improvement.

Pre-sales, feedback and comments

If you want to contact us with feedback or a complaint about this website, please email us at hello@realtimetickets.co.uk.

Please note that we cannot handle queries after you have purchased a ticket, and you should use the contact details below in the first instance.

After-sales, if you have an issue with a booking or tickets

Please contact our technology partner at customer.support@trainsplit.com.

Make sure you include your booking reference (which will look like C4793R36 or E-DCKBZSR9E) when contacting TrainSplit.